Security: Our commitment to your safety


Protecting your money and your information is our highest priority.

We are committed to protecting your financial information and have extensive security features in place to ensure banking online is safe and private. Here you can read about how we can work together to protect your information so you can feel safe and secure when transacting online.

While we take strong measures to protect your information, we also recommend that you stay up-to-date on today’s cybersecurity threats and how to protect yourself from fraud.

  • Our online banking platform is provided by our credit union partner, Central 1 Credit Union. Central 1 follows ISO 27001, an international standard for Information Security Management Systems (ISMS).
  • Our firewalls prevent unauthorized access to our internal systems. Data coming to us from your computer via the internet goes through a series of safety checkpoints so that only authorized messages and transactions enter our computer systems.
  • Your accounts can only be accessed by providing the correct login User ID and Password/Personal Access Code (PAC), which only you know.
  • Online banking sessions time-out automatically if there has been no account activity for 15 minutes. If the system detects that you have been inactive for 15 minutes or more, you will be required to sign in again.
  • If you have recently registered for online banking, don't forget to sign in! If you don't sign in for the first time within 30 days of registering, your access will expire.
  • If you have already enrolled in and logged into online banking previously, but don't log in for more than 90 days, your account will be inactivated for security purposes and you may be locked out. If this occurs, please contact our Member Solutions Centre to regain access to your account.

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Online Banking Security Tips

It’s important to keep your web browser up-to date as it will host the latest security features to protect you when you’re online.


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Cybersecurity Video Series

Learn how to protect yourself from cybercrime with videos and a guide on different types of cyber threats and safe browsing habits, brought to you by the Canadian Credit Union Association (CCUA).


Protect yourself from phishing.

Phishing or hoax emails and texts are fraudulent communications that appear to be sent from Crosstown Civic Credit Union or other legitimate businesses and companies. Find out how to protect yourself.


Hover before you click.

Odds are at some point you’ve received an email from what appears to be some well-known business asking you to confirm your identity or personal information. Here’s how to determine its legitimacy.


Stay alert.

In today’s digital landscape, fraud is a real threat. Stay alert and protect yourself from fraudsters. Here’s how.


For more information on how you can stay cyber-safe, visit the Government of Canada’s website at