Alerts provide members with an additional layer of security by notifying members via text message or email when there has been certain changes to your online banking account. If you’ve been alerted to suspicious activity in your account, you can let us know right away and together we can take immediate action to fix it.
Direct Alerts are free to use but we recommending checking with your service provider about applicable data and text rates.
There are different types of Alerts you can access in online banking.
Security Alerts provide notification when the following activity occurs:
- New bill payment payee has been added
- Online banking account has been locked out due to Incorrect Response to Security Question and/or Incorrect PAC/Password
- Account has been logged into online
- PAC/Password has been changed
- Interac e-Transfer® recipient has been added
Transactional Alerts provide notification when the following activity occurs:
- Insufficient funds notices
- When an account balance drops below a pre-set minimum
- Scheduled payments that may fail or that have failed
- Loans and mortgage payments that are due or about to mature
- Term investments that are about to mature
Coming Soon: Push Alerts
In early Fall 2019, the new Push Alerts feature will be available to members. Push Alerts will provide additional alert notification options, including the Transactional Alerts mentioned above. Other Push Alerts include notification when:
- You reach a minimum account balance;
- ATM balance inquiries are made;
- /If payments are missed;
- Your investments are maturing;
- And much more!
Watch for more information on this great new feature in the coming months!
How to Set up Alerts
- Log in to Online Banking.
- Navigate to the “Messages and Alerts” tab, click “Manage Alerts” and register.
- You will be asked to accept the Alerts Agreement before you can register.
- Add an email contact, phone number (or both), and follow the instructions received in the confirmation email or text.
- Select account nicknames and choose which Alert you want to receive.
Don’t wait – set up your Alerts today!
TIP: What to do if your device is lost/stolen.
If your device ever goes missing, contact your mobile carrier to have your mobile device deactivated, then login to Online Banking to deactivate your alerts. When you get a new phone, simply login to Online Banking and edit your Alerts Contact information to include your new mobile number and update your active Alerts with your new number.