Mobile Web

Optimized specifically for your smartphone, MemberDirect® Online, or Mobile Web, offers secure, mobile-friendly banking anywhere, anytime! You can use Mobile Web banking in any country where your service provider’s data plan works.*

Use MemberDirect® Online from your mobile browser to perform online banking activities including:

  • View account balances
  • View account history
  • Pay bills
  • Transfer funds between your accounts
  • Send Interac e-Transfers®
  • Add or delete bill payees
  • Set up and manage Alerts

Mobile Web banking is a free service offered by Crosstown Civic, data rates may apply.*

Accessing Mobile Web

To access Mobile Web banking, members must be registered for online banking. Once registered, there is no need to download or install any applications, just visit on your smartphone’s browser and you’ll see a simple site designed for your handheld device. As long as you’ve logged into online banking at from your laptop/desktop computer at least once, you can log into our mobile banking site using your Login ID and Password.

Compatible Devices

Any smartphone with a desktop-grade Internet browser – for example, the Safari mobile browser found in Apple® products, the Google™ Android browser, or the Blackberry® browser.


Mobile Web uses the same secure login process as our Online Banking site to keep information secure. No account information, such as account numbers, balances, or identifying details, are stored on your device.

TIP: What to do if your device is lost/stolen.

If your phone ever goes missing, your banking information can only be accessed if someone has your password. Contact your mobile carrier to have your device deactivated. If your password is recorded somewhere on your lost or stolen phone, change it immediately in Online Banking or contact us to have it changed.

*We recommend checking with your service provider about applicable data usage rates including roaming charges.

Important: We are upgrading to a new digital banking platform. Please update or verify your mobile number or personal email by June 1st to access online banking post-upgrade. Learn more>>