Ways to Connect

We offer flexible options for accessing and managing your money how and when it suits you best.

To access and manage your accounts, you can:

Online Banking:

  • Access your accounts from any computer.
  • Secure and easy-to-use.
  • Free to use.

>> More information.

Mobile Banking:

  • Access online banking from any mobile device.
  • No app download required.
  • Free to use.

>> More information.

Telephone Banking

  • Access from any touchtone telephone.
  • Secure and easy-to-use.
  • 24-hour access.

>> More information.


  • Live, in-person support
  • Access to expert advice
  • Friendly, personal service

>> More information.

Please note: We've begun integrating our operations, and in spring 2021 we will unify our website, online banking, mobile apps, and banking systems to complete the Access Credit Union experience. 

In the meantime, legacy Crosstown Civic members can continue to use your legacy website, online banking and mobile app. 

Have an inquiry or a simple request? You can also contact the Member Solutions Centre at 1.800.264.2926 for account balance inquiries, personal information updates, and technical support.

Important: We are upgrading to a new digital banking platform. Please update or verify your mobile number or personal email by June 1st to access online banking post-upgrade. Learn more>>