Member Rewards


The purpose of the Member Rewards Plan is to provide each member with an opportunity to share in earnings while maintaining the credit union in a strong equity position.
The amount any member receives is based on utilization of Credit Union deposit and loan services, since this is primarily what makes the earnings possible.

1. How does the Member Rewards Plan work?
After satisfying requirements for reserves, the Board of Directors may set aside a portion of earnings for members who have borrowed and saved at the Credit Union.
Members can benefit from two components of the Member Rewards Plan- patronage and share allocation.
Patronage and share allocations are distributed to members in the form of Surplus Shares. This ensures a strong equity base for the future of Crosstown Civic Credit Union and also ensures that the members benefit in relation to their utilization of Credit Union services.

2. What type of accounts qualify for Patronage Allocations?
We are pleased to extend participation in the Member Rewards Plan to all borrowing and saving members. For loans, all interest paid on personal loans, mortgages, business loans, and lines of credit qualifies for the calculation of the patronage allocation. For deposits, all interest earned on non-registered deposits qualifies.

3. How much will each member be allocated?
Saving and borrowing members are allocated a percentage of the interest they earned and the interest they paid during the year. The balance of the patronage allocation will be credited in the form of Surplus Shares to their individual Member Rewards Plans. The allocation rate may vary from year to year as it depends on the amount of earnings achieved. The following examples illustrate a patronage allocation rate of 5% on both deposits and loans:

Lending and BorrowingMember AMember BMember C
Interest paid on mortgages, personal loans and lines of credit: $6,400 NIL $650
Interest earned on savings and term deposits: $1,100 $4,000 $1,050
Total interest paid and received: $7,500 $4,000 $1,700
An allocation of 5% results in a credit to the individual Member Rewards Plan(s) of: $375 $200 $85

4. Will allocations be made each year?
The Board of Directors will decide each year whether earnings warrant an allocation. Both founding partners of Crosstown Civic Credit Union had a long history of profit sharing. Civic Credit Union introduced the Member Rewards Plan in 1992. Crosstown Credit Union commenced patronage allocations in 1993. Since then allocations were disbursed to the members of both credit unions every year.

5. Will Surplus Shares earn a return?
The Board of Directors may declare a share allocation on the existing Surplus Shares (including RRSP Surplus Shares) of active members on an annual basis, depending on the level of earnings achieved by the Credit Union. Since inception, Civic declared a share allocation every year. Share allocations are new for former Crosstown members.

6. Can a member hold Surplus Shares in a Crosstown Civic Credit Union RRSP?
Yes! Any active member in good standing with over $500 in the Member Rewards Plan can apply to transfer their Surplus Shares to a Crosstown Civic Credit Union RRSP. Upon approval, an RRSP income tax receipt will be issued for the amount of the transfer.
Surplus Shares held in your RRSP are known as “RRSP Surplus Shares”. Any share allocations paid on RRSP Surplus Shares are tax sheltered while in your RRSP.

7. Can a member redeem their Surplus Shares?
Generally, Surplus Shares cannot be fully redeemed by a member. Like the $5 membership share, the Member Rewards Plan is your vested interest in the operation of the Credit Union. Every year the Board may declare a block redemption of Surplus Shares. This way all members receive the same percentage of their Surplus Shares redeemed to their accounts. Due to tax implications block redemptions will not be processed on RRSP Surplus Shares. Since inception of the Crosstown plan, block redemptions have been processed every year. Block redemptions are new for former Civic members.

8. Under what circumstances can a member apply to redeem Surplus Shares?
There are special circumstances under which consideration will be given to a complete redemption of Surplus Shares:
a) Death, bankruptcy, or dissolution of a company or organization;
b) Upon closing all accounts, and repaying any outstanding loans to Crosstown Civic Credit Union.
c) Members who have transferred Surplus Shares to RRSP Surplus Shares may apply for redemption of all or part of their RRSP Surplus Shares upon reaching 65 years of age.
All redemptions are subject to subparagraphs 7. 8 and 7.10 of the Articles of Amalgamation of Crosstown Civic Credit Union Limited.

9. What type of statements will be issued?
All active members who receive paper statements will receive notice annually advising them of the details of the allocation of Surplus Shares. The Member Equity Plan and RRSP Surplus Shares also show on the regular consolidated statements of account.

Your statement will detail your Member Rewards payout under the “CRB” line, which is defined as your Cash Rebate. This same acronym will be displayed in your account activity in online banking and on the mobile app.

10. Are Surplus Shares guaranteed?
Because Surplus Shares represent true equity, they are considered capital and therefore are not guaranteed. However, it is unlikely that Surplus Shares would ever have to be called upon because Crosstown Civic Credit Union has a very strong level of reserves built up in the form of retained earnings, and these reserves would have to be depleted first.

11. Do all members participate in the program?
All members paying or receiving interest in a sufficient amount to warrant an allocation of one dollar or more will be allocated Surplus Shares to their Member Rewards Plans.

12. What about income tax?
An allocation to Member Rewards Plans based on interest earned on savings or term deposits is taxable as interest income in the year received, as is any share allocation paid on existing Member Rewards Plans. Both are included in the T5 income tax slip issued by Crosstown Civic Credit Union. Share allocations on RRSP Surplus Shares are tax sheltered.
An allocation based on interest paid on a loan is taxable only if the loan interest was tax deductible, as in the case of a business loan. It is the responsibility of the member to determine if the allocation is taxable and to report it if necessary on their income tax return.

13. How can I increase the amount that I receive each year?
By increasing your use of Credit Union loan and deposit services, you increase your participation in the Member Rewards Plan!


Jascha Boge

Jascha is a P. Eng., and graduated from the University of Manitoba with a B. Sc. degree in Civil Engineering. He is a member of the Association of Professional Engineers and Geoscientists of Manitoba. Jascha’s principal occupation is Secretary-Treasurer of Langreen (2005) Ltd., a construction company that builds commercial and industrial projects in Manitoba and North West Ontario. He serves Crosstown Civic Credit Union as Chair of the Board of Directors and sits on the Executive and Governance, as well as the Loan Committee. Jascha also serves the community at large as a member of the Executive Committee of Rainbow Stage, Winnipeg’s well-known musical theatre company. Jascha and his wife, Hildi enjoy spending family time with their 6 children and 14 grandchildren.

Henry Dyck

Henry has had a career with the City of Winnipeg as a senior manager in the Planning, Property and Development Department, as well as consulting in areas of Legal Land Surveying, Property Development and Real Estate. Henry is a Professional Land Surveyor and has served as President of the Association of Manitoba Land Surveyors. He has served on various boards including Chair of the Westgate Mennonite Collegiate Board of Directors.

Henry has and continues to be involved in a variety of community organizations and/or projects that include Charleswood Mennonite Church, Westgate Mennonite Collegiate, Canadian Mennonite University, Mennonite Central Committee (MCC) and Community Housing developments. Major property development and building projects were undertaken during his leadership. Henry’s experience, knowledge and dedication in this area has been an asset to the Board and in the strategic planning and the establishment of the St. Anne’s Road, Pembina Highway, Portage Avenue (St. James) and the McPhillips Street branches. Crosstown Civic CU now has nine branches to better serve its members throughout the City.

Henry is a long time Crosstown Civic member, an active Board member and has been on the Executive, Nominating, Branching, Building (Chair) and Loans Committees. Henry has the vision, experience, energy, time and motivation needed to help continue leading Crosstown Civic to move forward into the future and stay strong. Henry and his wife Elsie have two married children and six grandchildren. Henry and his wife enjoy spending time with family, the Arts, sports, volunteering, travelling and the cottage.

Catherine Burns

Catherine Burns has served on the Board of Crosstown Civic Credit Union for six years. She Chairs the Audit and Risk Committee and has participated in the Performance Review and Evaluation Committee and Nominations Committee. Catherine has recently completed the Institute of Corporate Directors-Rotman Director Education Program and attained her ICD.D.

Catherine is a Chartered Accountant with over 30 years of experience in consulting, finance and administrative leadership positions. Her industry experience includes insurance, post-secondary education, telecommunications, health care, retail and publishing in private, public and non-profit organizations.

Catherine is currently the Interim CFO for Diagnostic Services Manitoba (DSM), a $200 million operation providing laboratory and imaging services at 77 diagnostic sites throughout Manitoba. She has worked for DSM for over seven years in a variety of leadership positions related to financial governance, organizational performance, change management and enterprise risk management.

Alan J. Janzen
Vice Chair

Alan is currently "self-deployed" after a career in education which involved teaching at all levels of public school and culminated in 23 years with Manitoba Education's Curriculum Branch as a consultant, assistant director and director. He has also been a long standing credit union board member, having served 12 years as Board Chair (president) of Crosstown Credit Union, and subsequently has been active in every aspect of committee work with Crosstown Civic Credit Union. He is currently Board Vice-Chair and Chair of the Performance Review Committee. Alan holds B.A., B.Ed., and M.Ed. degrees from the University of Manitoba. Alan enjoys spending quality time with his family, is active in his church community, and enjoys choral singing and volunteering with The MCC.

Ellie Krahn

Ellie became a member of the credit union in 1971 and joined the Board in 2000. She has served in many capacities including the Personal Committee, President of the Safeway Credit Union Board from 2003 until amalgamation with Civic, as Vice President of Civic Credit Union from the Civic/Safeway amalgamation to the Crosstown Civic amalgamation. With Crosstown Civic she has served on the Executive, Loans, Nominating, and Building Committee's. She has completed the required Credit Union Director Achievement Program as well as many optional training modules.

Randy Schartner

Randy has founded/co-founded four entrepreneurial start-ups over the past 15 years. The most successful one was purchased by, a public, multi-national company. He is currently the President of Priceline Partner Network and oversees its Winnipeg office and manages key accounts for the company, which has seen tremendous growth over the past six years. Randy is also a Real Estate and Development entrepreneur.

Don Enns

Don has been a member of our credit union for more than thirty five years. Don possesses a Master of Business Administration (MBA) degree, a Post Baccalaureate Diploma in Management, and an Honours Certificate in Project Management. Don has also completed extensive course work in organizational behavior, strategic planning, financial management, and ethical decision making. Don is a District Chief with the Winnipeg Fire Department and an instructor for both Dalhousie University and the Justice Institute of British Columbia, facilitating fire service based administrative course delivery to students across Canada while utilizing an online platform.

John Zacharias

John is a Chartered Professional Accountant and has been in private practice since 1978. During those years, he worked with many businesses in manufacturing, construction, retail and service industries assisting them with their accounting, financial and tax planning needs. He also served on various boards including the Society of Management Accountants of Manitoba, Westgate Mennonite Collegiate and treasurer of the North Kildonan Mennonite Church. John and his wife Helen have been members of Crosstown Civic Credit Union for more than forty-five years.

Ingrid Loewen

Ingrid is a Chartered Accountant (1986) with a Bachelor of Commerce, Honours Degree (1983) from the University of Manitoba. For 25 years she worked for one of Manitoba’s largest crown corporations in leadership positions including the Chief Audit Executive and Chief Financial and Strategy Officer with a wide range of responsibilities including governance, strategy, finance, internal audit, privacy, social responsibility, and communications. Ingrid has extensive experience with board governance as an executive responsible for board processes and a board/committee member for various professional associations, not-for-profit organizations and Church Council.

Mona Forsen

Chief Executive Officer

Prior to joining Crosstown Civic, Mona held executive leadership roles within the Manitoba credit union system, and a variety of management roles with a major Canadian bank. She holds a Master of Business Administration and Bachelor of Commerce (Honours) degree from the University of Manitoba. As Chief Executive Officer, Mona believes that Crosstown Civic is all about helping our members achieve their financial goals and that this is only accomplished by caring about and investing in CCCU employees, members and the local communities we serve. Mona and her husband Ward enjoy traveling and participating in many sporting activities.

Bernice McClintock

Chief Operating Officer

Bernice has worked within the credit union system in various leadership roles for over 20 years. She is passionate about optimizing our members’ experiences within our credit union. She holds her Certificate in Management (Honours) and a Professional Management designation, and has been recognized as a leader in her field. Bernice is actively involved in the community, and has served on the board of The Elizabeth Fry Society, Community Credit Counselling, and The Manitoba Marathon. Bernice volunteers for Manitoba Cancer Care, Siloam Mission and Canadian Blood Services. Bernice and her husband Phil are actively involved in the many outdoor sporting events Winnipeg has to offer.

Brent Berzuk

Chief Governance & Risk Officer

Brent has been employed in the financial services field his entire career, initially in various branch banking roles with major Canadian Chartered Banks, and more recently for almost a decade in the Manitoba Credit Union system in areas of specialized project work and risk management. Brent is a graduate of the University of Manitoba where he obtained his B.Comm (Hons) degree, and he also holds his Canadian Risk Management designation (CRM) awarded through the Global Risk Management Institute. Brent was born and raised in Winnipeg and enjoys raising his two boys with his wife Cindy.

Joël Bosc
Chief Financial Officer

Joël joined Crosstown Civic Credit Union in 2007 as its Chief Financial Officer. Prior to joining the credit union, Joël held various senior accounting and finance roles, including five years as director of finance at a Manitoba caisse populaire. Joël is a CPA,CA, having attained his Chartered Accountant designation while working with Ernst & Young’s Winnipeg office, and also holds a Bachelor of Commerce (Honours) degree from the University of Manitoba.

Neil Enns
Commercial Department Manager

Neil Enns is the Manager of the Crosstown Civic Commercial Department and has been employed by the credit union for over 26 years. He has seen the commercial department grow from about $2,000,000 in size to its current portfolio of over $700,000,000. Neil has a degree from the University of Manitoba, Faculty of Business with a major in Finance. He is married to his wife Patty and they have three wonderful daughters.

Rick Yallits
Chief Information Officer

Rick is the CIO of CCCU. He has been employed by CCCU since 2010 but has been involved with CCCU and their IT since the early 90’s, when there were only four branches. Prior to 2010, Rick spent the previous 17 years working for another company which provided IT services to many CU’s within the province, of which CCCU was one. Rick has a diploma from RRCC in Business Administration as well as a Certificate from RRCC in Computer programming.

Deborah Harri

Deborah’s is a corporate governance professional with over 20 years of experience. She was formerly an executive and member of the leadership team of the Canadian Wheat Board. Deborah also served as Corporate Secretary of the CWB for 10 years, which involved advising and working closely with an elected board. She has formal director training and is an accredited director with an ICD.D designation from the Institute of Corporate Directors (ICD)-Rotman School of Management Directors Education Program.

Deborah is currently chair the board of the Manitoba Lung Association and also serves on the Executive of the Manitoba Chapter of the ICD, on the advisory board of NovaTuri Group and on the Governance Renewal Subcommittee of the Canadian Lung Association.

Deborah holds a Bachelor of Commerce (Honours) degree from the University of Manitoba and has taken numerous corporate governance courses.

Ken Braun

Ken Braun is the General Manager of a large home builder in Winnipeg. Previously he spent most of his career in the concrete business, culminating in a General Manager role. In this role he oversaw four production facilities and a large logistics network. He obtained a Bachelor of Commerce (Honours) and a Master of Business Administration from the Asper School of Business at the University of Manitoba. To enhance his formal education, Ken broadened his leadership skills through numerous courses including the Dale Carnegie Leadership Training for Managers as well as a Mannaz Management Program in Malaysia. These training opportunities, along with escalating managerial responsibilities, gave him tools needed to lead an organization. In addition to his professional experience, Ken has served on the board of directors for three not-for-profit organizations, which include two separate roles as committee chair. Serving in his local community has been fulfilling and rewarding. Ken has been a Crosstown Civic Credit Union member since his parents first took him to open an account as a child. This is the only financial institution he has ever used. His 10 and 8 year old daughters recently became members, proudly carrying on the family tradition. When he is not working or volunteering, he enjoys golf, travelling with his family or simply watching Netflix with his wife.

Donovan Toews

Donovan Toews is an urban planner and principal owner of Landmark Planning & Design, a local land-use planning consulting firm in operation since 1996. He holds a Bachelor of Science in Geography and a Master’s Degree in City Planning. Donovan has served on a number of boards, and has fulfilled roles as Vice President of the Canadian Institute of Planners, President of the Manitoba Professional Planners Institute and Deputy Presiding Member of the Manitoba Surface Rights Board.

Donovan has been a member of Crosstown Civic Credit Union for more than 30 years. He appreciates the quality, personal service provided to members amidst the growth of the recent past. As the most recently elected member to Crosstown Civic’s board, Donovan wishes to focus on continuing to attract younger generations by meeting their unique expectations they have for the financial services sector. He also would like to explore ways to stay technologically current, while being mindful of the costs of pursuing such excellence. The skills and accomplishments Donovan has gained throughout his career and life position him well for serving on the board. He brings important strategic insight, analytical ability and communication skills to the group.