COVID-19: Health and Safety

Precautions for our employees and members.

The COVID-19 situation continues to change and evolve daily, impacting every Canadian. Crosstown Civic is here to help each and every member get through this time by ensuring their safety and well-being while providing continued access to the services they need. We are following the advice and guidelines set out by the provincial health authorities as well as provincial and federal governments.

Here are the steps we’ve taken to help preserve the health under the guidance of the Public Health Department:

1) Please do not visit us if you have cold or flu symptoms.

If you are experiencing cold or flu symptoms including fever, chills, aches and pains, sneezing, coughing, or shortness of breath, please do not visit the branch. Contact Health Links-Info Santé at 204-788-8200 or 1-888-315-9257 (toll-free) if you're experiencing symptoms of COVID-19 (the novel coronavirus).

Until we resume regular business practices, we strongly encourage you to take advantage of online, mobile, or telephone banking to complete your day-to-day banking needs. You can also phone us for assistance at 204-942-1277. All branches are available via telephone to assist members.

2) Please do not visit us if you have recently traveled (some exceptions apply).

For the past few weeks, public health officials have recommended that anyone who returns from international or domestic travel should self-isolate and monitor for symptoms for 14 days following their return. On March 25, the Minister of Health announced an Emergency Order under the Quarantine Act that requires any person entering Canada by air, sea, or land to self-isolate for 14 days whether or not they have symptoms of COVID-19. 

This recommendation does not include:

  • the commercial transportation of goods and services;
  • workers who live in a neighbouring jurisdiction and travel to Manitoba for work;
  • health care workers who travel to work from outside the province;
  • normal personal travel in border communities, including visits to a cottage.

For full details, please see the Self Isolation fact sheet on the Manitoba government website.

3) Branch visits available by appointment only for essential matters.

Effective Monday, April 13, our branches will serve members by phone or appointment only.

While we will not be open to walk-in member traffic, we are still here to help, just in a slightly different way. Branch employees will continue to work in-branch assisting members via phone or by appointment. We will consider in-branch appointments on a case-by-case basis for urgent or essential services that can only be completed in person. An essential in-branch service is defined as a service that cannot be done through ATM, online/mobile banking, telephone banking, or over the phone and/or requires a signature.

Some examples of essential in-branch services include:

  • Withdrawal of cash over ATM daily limits. Cash withdrawals within daily limits should be done through the ATM.
  • Obtaining a debit card. We can issue you a debit card to register you for remote banking and for ATM access.
  • Bank drafts. There are often alternatives to the need for a bank draft, such as paying bills online and using Interac e-Transfer® to send money.
  • Safety Deposit Box access. We ask that you limit your visits to your safety deposit box as much as possible during this time.
  • New lending or refinances that require a signature. We will prepare the documents in advance so that your in-branch appointment is quick and easy.
  • Signing authority changes on business/club accounts. We will prepare the documents in advance so that your in-branch appointment is quick and easy.

If you are unsure if your request is deemed an essential in-branch service, please call in advance at 204-942-1277 to determine if you require a visit to the branch. All non-essential appointments will be managed via telephone.

4) Adhere to social distancing practices.

Social distancing measures are used to reduce contact between people. This limits opportunities for transmission of diseases and can reduce the spread and impact of communicable illnesses, such as COVID-19.

In the case of COVID-19, social distancing measures have been implemented for the following reasons:

  • As authorized under The Public Health Act, we must ensure the proper separation of two metres between staff and members at all times.
  • Unlike seasonal influenza, the time that a person can be infectious and transmit the virus is much longer (up to 14 days).
  • Individuals infected with COVID-19 may be able to transmit the virus before they start to show symptoms. This is why self-isolation is a necessary practice if you may have come into contact with the virus.
  • Social distancing can delay and minimize the peak in COVID-19 cases to help mitigate the impact on the health care system.

We have implemented the following social distancing protocols to continue to minimize the potential spread of COVID-19:

  • Maximum of three members in the branch at a time.
  • Maintain at least two meters (six feet) between staff and members. This means maintaining at least one meter distance between yourself and our wickets/desks.

5) We've increased sanitation measures. 

We have ensured that branches and departments have adequate supplies (hand sanitizer, wipes, tissues) so all employees can regularly clean their workstation and areas regularly. We have also implemented additional cleaning and sanitation services from our nightly service providers.

We thank you in advance for helping us
prevent the potential spread of COVID-19
by following our health and safety precatuions.

Effective Monday, May 25, all suburban located branches will reopen to members, with enhanced safety and security measures implemented, from 10:00 a.m. to 3:00 p.m. Downtown branches will remain available via phone only. Find out more.