Financial Assistance

How we’re helping protect your financial future.

If you are directly impacted by COVID-19 and as a result are facing financial challenges, contact us at 1.800.264.2926 and an Advisor will be happy to assist you. We are prepared to help you find a solution to meet your needs. You'll have a lot on your mind, and we want to be there for you.

Here’s how we’re protecting your finances:

Mortgage Payment Deferrals

Many Canadians are worried about making their payments right now. We’re committed to accommodating your needs to ensure that the current social and economic climate doesn’t negatively impact your finances any more than it already has or has to.

Mortgages that are insured through Canada Mortgage and Housing or Genworth (Sagen) Financial, however, must follow insurer guidelines. Mortgages not part of an insurer program can still access deferrals of up to three months.

We want to work with you on an individual case basis to ensure we’re giving you the best advice and solution possible. Let us know if you’re experiencing pay disruption, illness, or financial hardship—we’ll work through it with you.

Contact us today at 1.800.264.2926 to discuss your options.

We also encourage our members to review all financial assistance options available to them through the Government of Canada.

If you're impacted, let us know

If you are directly impacted by COVID-19 and as a result are facing financial challenges,
contact us at 1.800.264.2926 and an Advisor will be happy to assist you.
We are prepared to help you find a solution to meet your needs.
You'll have a lot on your mind, and we want to be there for you.

Winnipeg branches closed for walk-ins: Due to Code Red COVID-19 restrictions, Winnipeg branches continue to serve members by phone or appointment only. Please contact us for service.
Important Notice: We merged with Access Credit Union effective January 1, 2021. Please continue using your legacy Crosstown Civic website, online banking and mobile app until further notice. Learn more