COVID-19: Frequently Asked Questions

Answers to the most common questions we receive regarding the COVID-19 situation.


How is CCCU protecting members and employees during this time?

We continue to focus on ways we can further protect the health and safety of our members, our employees, and the communities that we serve. As a result, we have decided to take further actions based on government recommendations to help flatten the curve and we are making additional temporary changes to our operations.

Effective Monday, June 22, all suburban located branches will be open to members from 10:00 a.m. to 4:00 p.m. The Winnipeg Square and 171 Donald Street branches will remain available by phone only. Find out more.

Branch employees will continue to work in-branch assisting members via phone. If you need to get in touch, please call 204-942-1277.

Financial Assistance

I am worried about my financial well-being because I have been impacted by COVID-19, what should I do?

During these uncertain times, we understand the worry our members may be feeling, especially as it relates to money. We are here to support you and help you during this time. If you’re facing financial challenges or worried as a result of COVID-19 or the economic downturn, please visit the Financial Assistance page or contact your local branch at 204-942-1277. Our team will work with you directly to meet your unique needs and reduce any financial pressure you may be feeling due to this pandemic.


Is my money secure?

Deposits held in Manitoba credit unions are fully guaranteed. There is no limit to the size of deposit covered by the guarantee – whether $1 or $1,000,000 or more. Your savings are 100% guaranteed by the Deposit Guarantee Corporate of Manitoba.

We thank you for your patience
while we work through additional call
and email volume from our members.

ONLINE BANKING PASSWORD CHANGES: Some members may be asked to change their PAC (password) when logging into online banking. Find out more.
Protect yourself and others. Effective Monday, September 28, members and staff are now required to wear a mask in all branches with some exceptions in accordance with the Public Health Order. Find out more.