COVID-19: Frequently Asked Questions

Answers to the most common questions we receive regarding the COVID-19 situation.

Branches

How is CCCU protecting members and employees during this time?

We continue to focus on ways we can further protect the health and safety of our members, our employees, and the communities that we serve. We continue to take actions and make changes to our operations based on government recommendations to help flatten the curve.

We ask that you consider in-branch service for urgent or essential services that can only be completed in person. An essential in-branch service is defined as a service that cannot be done through ATM, online/mobile banking, telephone banking, or over the phone and/or requires a signature.

We strongly encourage members to bank remotely as much as possible to help reduce the spread of COVID-19. Find out more about banking remotely.

Financial Assistance

I am worried about my financial well-being because I have been impacted by COVID-19, what should I do?

During these uncertain times, we understand the worry our members may be feeling, especially as it relates to money. We are here to support you and help you during this time. If you’re facing financial challenges or worried as a result of COVID-19 or the economic downturn, please visit the Financial Assistance page or contact your local branch at 1.800.264.2926. Our team will work with you directly to meet your unique needs and reduce any financial pressure you may be feeling due to this pandemic.

Deposits

Is my money secure?

Deposits held in Manitoba credit unions are fully guaranteed. There is no limit to the size of deposit covered by the guarantee – whether $1 or $1,000,000 or more. Your savings are 100% guaranteed by the Deposit Guarantee Corporate of Manitoba.

We thank you for your patience
while we work through additional call
and email volume from our members.

Important: We are upgrading to a new digital banking platform. Please update or verify your mobile number or personal email by June 1st to access online banking post-upgrade. Learn more>>