COVID-19: Branch Updates

How we're serving members by phone or by appointment.

Effective Thursday, November 12th, all our branches will serve members by phone or appointment only.

In response to further restrictive measures announced by the Manitoba Government on Tuesday, Nov. 10, all branch visits will be available by appointment only effective on Thursday, Nov. 12.

As Manitoba has moved to critical red on the pandemic response system effective Nov. 12, these circumstances call on businesses like ours to help flatten the curve. Our goal is to be a part of the solution. With the safety of our staff and members our priority, we are temporarily adjusting our operations to primarily serve our members from a distance via phone or by appointment only. We are still here to help, just in a slightly different way.

We ask that you consider in-branch appointments for urgent or essential services that can only be completed in person. An essential in-branch service is defined as a service that cannot be done through ATM, online/mobile banking, telephone banking, or over the phone and/or requires a signature.

We strongly encourage members to bank remotely as much as possible to help reduce the spread of COVID-19. Find out more about banking remotely.

Service by phone: Available Monday to Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m.

Contact us by email:

If you need to get in touch or request an appointment, please call 204-942-1277 or toll-free 1-866-941-6356.

What to expect when you arrive for an appointment:

In a few short months, the COVID-19 outbreak has changed how we live, interact with friends and family, and also how we must serve our members. We are following the latest public health orders and are committed to following strict social distancing measures when members visit us for an appointment or essential service. Social distancing means maintaining two metres, or six feet, of physical space between individuals at all times.

To ensure appropriate social distancing is being followed:

  • • Effective Monday, September 28, members and staff are now required to wear a mask or face covering upon entering and remaining in all branches with some exceptions in accordance with the Public Health Order.
  • Floor decals have been installed to indicate suitable spacing while waiting in line.
  • Branches have controlled entrances to allow a limited number of members inside at a time and to ensure appropriate screening. You may be asked to wait outside until the previous member has left the building.
  • While waiting outside, please be aware of physical distancing guidelines and leave two metres (six feet) between yourself and any other person.
  • Our employees will remind our members to maintain proper social distancing while in our branches.
  • Maintain at least two metres (six feet) between staff and members. This means maintaining at least one metre distance between yourself and our wickets/desks.
  • Our in-person meetings will need to focus only on the essentials but we are happy to continue the discussion by phone.

We have established extra cleaning protocols and security measures in all our branches. In addition, the following measures are in place:

  • All branches have been equipped with protective shields at the teller wickets and desks.
  • Sanitizer pump stations installed and available to all members and employees; and
  • Regular cleaning of countertops, pin pads, ATMs, and other high traffic areas.

We ask that you review the following safety and health protocols before you visit one of our branches:

Do not visit us if you have cold or flu symptoms.

If you are experiencing cold or flu symptoms including fever, chills, aches and pains, sneezing, coughing, or shortness of breath, please do not visit the branch. Contact Health Links-Info Santé at 204-788-8200 or 1-888-315-9257 (toll-free) if you're experiencing symptoms of COVID-19 (the novel coronavirus).

If you are unsure if you should visit us, please complete the Manitoba Health self-screening tool:

Until we resume regular business practices, we strongly encourage you to take advantage of online, mobile, or telephone banking to complete your day-to-day banking needs. You can also phone us for assistance at 204-942-1277. All branches are available via telephone to assist members. 


We thank you in advance for helping us
prevent the potential spread of COVID-19.

Winnipeg branches closed for walk-ins: Due to Code Red COVID-19 restrictions, Winnipeg branches continue to serve members by phone or appointment only. Please contact us for service.
Important Notice: We merged with Access Credit Union effective January 1, 2021. Please continue using your legacy Crosstown Civic website, online banking and mobile app until further notice. Learn more