COVID-19: Branch Updates

How we're serving members by phone or in-branch.

Protect yourself and others. Effective Monday, September 28, members and staff are now required to wear a mask or face covering upon entering and remaining in all branches with some exceptions in accordance with the Public Health Order. Current safety measures already in place at the other branches will remain in effect.

We encourage members to bring their own reusable mask, however, complimentary disposable masks will be available. In addition to wearing facemasks or face coverings, we’re asking everyone to sanitize their hands upon entering a branch and to practice physical distancing during your visit.

Please remember to stay home if you or someone in your household feels ill, wash your hands regularly with soap and water, keep your distance, and wear a face covering whenever you are in public.

Alternative Banking Options
If you prefer to do banking remotely, we are still here for you. We can help with almost anything online, by email, or over the phone. Click here for more information. 

We appreciate your cooperation in helping to create a safe environment for all.

What to expect when visiting our branches:

In a few short months, the COVID-19 outbreak has changed how we live, interact with friends and family, and also how we must serve our members. We are following the latest public health orders and are committed to following strict social distancing measures when members visit us for an essential service. Social distancing means maintaining two metres, or six feet, of physical space between individuals at all times.

To ensure appropriate social distancing is being followed:

  • Floor decals have been installed to indicate suitable spacing while waiting in line.
  • Branches have controlled entrances to allow a limited number of members inside at a time and to ensure appropriate screening. You may be asked to wait outside until the previous member has cleared the vestibule.
  • While waiting outside, please be aware of physical distancing guidelines and leave two metres (six feet) between yourself and the next person in line.
  • Our employees will remind our members to maintain proper social distancing while in our branches.
  • Maintain at least two metres (six feet) between staff and members. This means maintaining at least one metre distance between yourself and our wickets/desks.
  • Our in-person meetings will need to focus only on the essentials but we are happy to continue the discussion by phone.

We have established extra cleaning protocols and security measures in all our branches. In addition, the following measures are in place:

  • All branches have been equipped with protective shields at the teller wickets.
  • Sanitizer pump stations installed and available to all members and employees; and
  • Regular cleaning of countertops, pin pads, ATMs, and other high traffic areas.

We ask that you review the following safety and health protocols before you visit one of our branches:

Do not visit us if you have cold or flu symptoms.

If you are experiencing cold or flu symptoms including fever, chills, aches and pains, sneezing, coughing, or shortness of breath, please do not visit the branch. Contact Health Links-Info Santé at 204-788-8200 or 1-888-315-9257 (toll-free) if you're experiencing symptoms of COVID-19 (the novel coronavirus).

If you are unsure if you should visit us, please complete the Manitoba Health self-screening tool:

Until we resume regular business practices, we strongly encourage you to take advantage of online, mobile, or telephone banking to complete your day-to-day banking needs. You can also phone us for assistance at 204-942-1277. All branches are available via telephone to assist members. 


We thank you in advance for helping us
prevent the potential spread of COVID-19.

ONLINE BANKING PASSWORD CHANGES: Some members may be asked to change their PAC (password) when logging into online banking. Find out more.
Protect yourself and others. Effective Monday, September 28, members and staff are now required to wear a mask in all branches with some exceptions in accordance with the Public Health Order. Find out more.