COVID-19: Branch Updates

How we're serving members by phone or in-branch, reduced hours, contact information, and more.

Seven branches scheduled to reopen Monday, May 25th.

Following the announcement by the provincial government of a phased reopening plan, Crosstown Civic Credit Union has diligently reviewed public health guidelines and with member and employee safety remaining top priority, developed a cautious phased approach to reopening, increasing access to our branches.

While remote banking is still the preferred and safest option for all, effective Monday, May 25, we will be reopening all suburban located branches to members at reduced hours from 10:00 a.m. to 3:00 p.m. To ensure the safety and security of all, our doors will have controlled entrances to allow a limited number of members inside at a time, and to ensure appropriate screening of every person attending the branch. The Winnipeg Square and 171 Donald Street branches will remain available by phone only at this time.

What to expect when visiting our branches:

In a few short months, the COVID-19 outbreak has changed how we live, interact with friends and family, and also how we must serve our members. When visiting us for an essential service, here’s what you can expect:

We love our members but please keep your distance.
We are following the latest public health orders to ensure two metres, or six feet, of physical space between individuals at all times.

To ensure appropriate social distancing is being followed:

  • Floor decals have been installed to indicate suitable spacing while waiting in line.
  • Branches will have controlled entrances to allow a limited number of members inside at a time, and to ensure appropriate screening; you may be asked to wait outside until the previous member has cleared the vestibule.
  • While waiting outside, please be aware of physical distancing guidelines and leave two metres (six feet) between yourself and the next person in line.
  • A staff member at our door may ask you some health screening questions.
  • Our employees will remind our members to maintain proper social distancing while in our branches.
  • Maintain at least two metres (six feet) between staff and members. This means maintaining at least one metre distance between yourself and our wickets/desks.
  • Our in-person meetings will need to focus only on the essentials but we are happy to continue the discussion by phone.

Our branches are clean and ready to receive you

We have established extra cleaning protocols and security measures in all our branches. In addition, the following measures are in place:

  • All branches have been equipped with protective shields at the teller wickets.
  • Sanitizer pump stations installed and available to all members and employees; and
  • Regular cleaning of countertops, pin pads, ATMs, and other high traffic areas.

We ask that you review the following safety and health protocols before you visit one of our branches:

Do not visit us if you have cold or flu symptoms.

If you are experiencing cold or flu symptoms including fever, chills, aches and pains, sneezing, coughing, or shortness of breath, please do not visit the branch. Contact Health Links-Info Santé at 204-788-8200 or 1-888-315-9257 (toll-free) if you're experiencing symptoms of COVID-19 (the novel coronavirus).

If you are unsure if you should visit us, please complete the Manitoba Health self-screening tool:

Until we resume regular business practices, we strongly encourage you to take advantage of online, mobile, or telephone banking to complete your day-to-day banking needs. You can also phone us for assistance at 204-942-1277. All branches are available via telephone to assist members. 


Crosstown Civic Credit Union Events


Annual General Meeting

The Crosstown Civic AGM is postponed indefinitely.

While the Crosstown Civic Annual General Meeting is typically held before the end of April, in an effort to maintain social distancing practices to minimize the spread of COVID-19, this year’s AGM is postponed indefinitely. We will advise our members when we have the new AGM date. Please check our website for further details.


Shred Day

The first of the two Annual Shred Day events is canceled.

Each year Crosstown Civic Credit Union, in partnership with Phoenix Recycling (now known as AccessCorp), hosts the Annual Shred Day events; one in the spring in April, and the second in the fall in September. In an effort to maintain social distancing practices to minimize the spread of COVID-19, this year’s spring event has been canceled. We seek to host the fall event, as planned, on September 12. Please watch our website for further details.

We thank you in advance for helping us
prevent the potential spread of COVID-19.

Effective Monday, May 25, all suburban located branches will reopen to members, with enhanced safety and security measures implemented, from 10:00 a.m. to 3:00 p.m. Downtown branches will remain available via phone only. Find out more.