Banking Remotely

How to bank from an ATM, your computer, or phone.

We know our members love to visit us—and we love to see you! But in order to do our part to flatten the curve and minimize the risk of spreading COVID-19, we're asking members to bank remotely as much as possible.

We ask that you consider in-branch service for urgent or essential services that can only be completed in person. An essential in-branch service is defined as a service that cannot be done through ATM, online/mobile banking, telephone banking, or over the phone and/or requires a signature.

Please take advantage of remote options like ATMs, telephone, online, and mobile banking. These options ensure unlimited, 24-hour access to your money without needing to leave your home.

Take advantage of our many remote options to meet your needs.

Please note, you’ll require access to online banking for many of these services, including use of our mobile app. If you do not have access to online banking, please call 1.800.264.2926.

Remote solutions for common transactions

Pay Bills

  • Online Banking
  • CCCU mobile app: Find it on Google Play or the App Store
  • ExpressLine Telephone Banking
    • Call us to get set up
    • Call 204-949-1048 to access the system
  • Call us at 1.800.264.2926

Deposit or Cash Withdrawal

  • Visit a CCCU ATM
  • Free access at Manitoba credit union ATM
  • All deposits are guaranteed 100% by the Deposit Guarantee Corporation of Manitoba

Deposit a Cheque

  • Use Deposit Anywhere™ on our mobile app
  • Visit an Access CU ATM
  • Free access at any Manitoba credit union ATM

Transfer Funds

  • Online Banking
  • CCCU mobile app
  • ExpressLine telephone banking 204-949-1048
  • Call us at 1.800.264.2926
  • Interac e-Transfer® 

Receive Investment Advice (Renewals, New)

  • Call us at 1.800.264.2926

Receive Mortgage Advice (Renewals, New)

  • Call us at 1.800.264.2926

Stop Payments

  • Online Banking
  • Call us at 1.800.264.2926

Online Banking Set Up and Support

  • Call us at 1.800.264.2926

All other inquiries

  • Call us at 1.800.264.2926

Remote Banking Frequently Asked Questions

The following are some of the most common questions our Member Solutions Centre has received regarding remote or online banking. If you have a question, please review this section  before calling to see if your question has already been answered. 

How do I log in to online banking?
  1. Click on the online banking login button at the top-right corner of the website.
  2. In the Login ID box, enter your PAN (Personal Access Number) (your 19-digit debit card number).
  3. In the Access Code (PAC) box, enter your password, provided to you when you enrolled.
  4. Read and accept the Direct Services Agreement (DSA). The DSA provides the terms and conditions of use.
  5. Once you have accepted the DSA, you will be prompted to set up a new strong password. It is important to have a strong password for security reasons.
    Requirements for creating a strong password:
    • No fewer than 8 and no more than 30 characters that includes an upper-case letter, a lower-case letter, and a number.
    • We recommend your password include a special character.
    • These are the acceptable special characters you can use: @ # $ – ! |
    • Keep your password confidential at all times.

  6. Set up security questions. You will be asked to set up three (3) new security questions and answers. This is another level of security and protection to keep your financial information safe.
  7. Transact normally. Welcome to online banking!

    Please note: Temporary passwords will expire after 30 days of inactivity.

For all other financial inquiries, please contact us at 1.800.264.2926.

We thank you for your patience
while we work through additional call
and email volume from our members.

Important: We are upgrading to a new digital banking platform. Please update or verify your mobile number or personal email by June 1st to access online banking post-upgrade. Learn more>>