We were able to complete our conversion activities over the weekend of July 19 successfully. Online Banking, Mobile Web and Telephone Banking services are all live. The mobile app will be available for download again between July 24 and 26, or anytime thereafter. Our branches have resumed regular business hours and our Member Solutions Centre is open today from 8 AM to 8 PM to support our members through post-conversion questions.
We are experiencing higher than normal call wait times. Our representatives are doing their best to help our members in a timely matter. Please check out cccusupport.com for a number of quick solutions to common challenges related to our banking system conversion.
We’d like to thank our members for their continued patience and support throughout this project.
We look forward to continuing Forward, Together.