We’re upgrading to a new website and online banking platform.
Access Credit Union and Crosstown Civic Credit Union officially merged on January 1st, 2021. We are now in the process of integrating our operations and banking system.
Part of our integration includes an upgraded digital experience: a clean, easy-to-navigate website and a new online banking and mobile app with convenient new features to help you manage your money more conveniently.
You'll receive more communication as we get closer to the technical integration, but it's never too early to get prepared.
Please update your email and mobile phone number with us—it's the most important action you can take to prepare for the new banking platform.
When you sign in to the new banking platform for the first time, your email address or mobile phone number is used to help verify your identity along with new security features. Ensuring that we have your correct email address in our system will also help us keep you updated about what’s changing and when.
Please call us now at 1.800.264.2926 to update your information.
New features to look forward to:
- Account Opening - Open chequing, savings, or investment accounts
- Calculators - Foreign exchange, loans, mortgages, investment accounts
- Device controls - Lock or unlock any device that you may have used in online banking
- Canadian to US Dollar Transfers - Transfer funds from Canadian currency to USD currency easily
- Favourites - Add, edit, delete, and view favourite transactions and accounts
- Loan Transactions - Make principal-only loan payments (via intra-account transfers)
- Multi-Factor Authentication - Two-factor authentication provides greater security
- Member-to-Member Transfers - Set up your own member-to-member transactions
- Password Recovery - Change or reset your password on both mobile and online banking
- Personalization - Add a profile photo, flag favourites, and more!
- Secure/Two-Way Messaging - Send, receive, reply, and archive messages within the secure system
- Stop Cheques - Request a stop payment for a range of cheques
- Transaction Downloads - Download a PDF copy of transaction details
Explore the features yourself
Our Access Credit Union Digital Explorer offers interactive, easy-to-follow demos for a preview of all the great features coming with your new online banking experience, including:
- Getting started
- Making transfers and payments
- Managing accounts
- Managing small business accounts