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The health and well-being of our members, employees, and communities we serve are what is most important.

Every day, new information becomes available about COVID-19 and its potential impact. Visit this page often to stay on top of what we are doing to help protect our members and employees while meeting your needs and keeping your finances secure. You can also follow our Facebook page for the latest updates

We are supporting our members and employees by focusing on safety and health. Our team is regularly reviewing updates from the World Health Organization and the Public Health Agency of Canada to ensure our actions are aligned with the most up-to-date information.

IMPORTANT MESSAGE: EFFECTIVE MONDAY, MARCH 23, 2020

We all must do our part to flatten the curve and minimize the potential spread of COVID-19. Here is what we’re doing:

  • We are here for you and want to make sure you can get the services you need in the safest way possible.
  • We have made some temporary changes to the way we serve our members, with an eye towards supporting members more over the phone and internet and less in our physical branches. To do this, we have temporarily closed some branches and reduced the operating hours at other locations. See Branch Updates below.
  • To protect the health of our employees and members, we are asking you to call first before visiting one of our open branches. We may be able to assist you over the phone, and if not we can make an appointment for your visit to ensure we can maintain health precautions.
  • ATMs and night depositories will remain open in all of our locations, along with all other digital services and we encourage you to bank digitally via telephone, online, or mobile banking.

Information Directory

With all of the changes occurring as a result of this pandemic, we’ve made it easier for you to navigate them.

We've organized available information by topic so you can find the answers and resources you need.

Health and Safety

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Precautions for our employees and members.

Learn more.

Business Members

business members

What we’re doing for our business members.

Learn more.

Branch Updates

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Closures, hours, contact info, postponed events and more.

Learn more.

Financial Assistance

financial assistance

How we can help protect your financial future.

Learn more.

Banking Remotely

online banking

How to bank from an ATM, your computer, or phone.

Learn more.

Service Fees

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How we’re easing your transition to remote banking.

Learn more.

Your Investments

investments guaranteed

Your investments are 100% guaranteed.

Learn more.

Security and Fraud

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Protect yourself and your finances from scams and fraud.

Learn more.

If you're impacted, let us know.

If you are directly impacted by COVID-19 and as a result are facing financial challenges,  contact your local branch and an Advisor will be happy to assist you. We are prepared to help you find a solution to meet your needs. You'll have a lot on your mind, and we want to be there for you.

Thank you for your business, and for placing your trust in us.

During this challenging time, it is important to work together to keep ourselves safe and well.

To combat the spread of COVID-19, we've closed five branches and reduced hours, effective Monday, March 23, 2020. LEARN MORE