covid-19 information hub

Effective Monday, February 22, our downtown Winnipeg branches will reopen to the public.

The Innovation Centre will remain available by appointment only.

With the safety of our staff and members our priority, we continue to adjust our operations to serve our members safely and efficiently.

We strongly encourage members to bank remotely as much as possible to help reduce the spread of COVID-19. Find out more about banking remotely.

Every day, new information becomes available about COVID-19 and its potential impact. We are adapting to support our members' needs, while keeping the safety and health of our members and employees our top prioirty.

Please visit this page often to stay on top of what we are doing to help protect our members and employees while meeting your needs and keeping your finances secure.

Service by phone: Available Monday to Wednesday from 8:30 a.m. to 5:00 p.m., Thursday and Friday from 8:30 a.m. to 6:00 p.m., and Saturdays from 8:30 a.m. to 3:30 p.m.

In-branch service: Effective Monday, February 22, all branches are open to the public with the exception of the Innovation Centre which remains available by appointment only.

If you need to get in touch or request an appointment, please call 1.800.264.2926.

Information Directory

With all of the changes occurring as a result of this pandemic, we’ve made it easier for you to navigate them.

We've organized available information by topic so you can find the answers and resources you need.

Health and Safety

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Precautions for our employees and members.

Learn more.

Business Members

business members

What we’re doing for our business members.

Learn more.

Branch Updates

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Closures, hours, contact info, postponed events and more.

Learn more.

Financial Assistance

financial assistance

How we can help protect your financial future.

Learn more.

Banking Remotely

online banking

How to bank from an ATM, your computer, or phone.

Learn more.

Frequently Asked Questions


Answers to the most common questions regarding COVID-19.

Learn more.

Your Investments

investments guaranteed

Your investments are 100% guaranteed.

Learn more.

Security and Fraud


Protect yourself and your finances from scams and fraud.

Learn more.

If you're impacted, let us know.

If you are directly impacted by COVID-19 and as a result are facing financial challenges,  contact your local branch and an Advisor will be happy to assist you. We are prepared to help you find a solution to meet your needs. You'll have a lot on your mind, and we want to be there for you.

Thank you for your business, and for placing your trust in us.

During this challenging time, it is important to work together to keep ourselves safe and well.

Important: We are upgrading to a new digital banking platform. Please update or verify your mobile number or personal email by June 1st to access online banking post-upgrade. Learn more>>