covid-19 information hub

Protect yourself and others. Effective Monday, September 28, members and staff are now required to wear a mask in all branches with some exceptions in accordance with the Public Health Order. Find out more.

Every day, new information becomes available about COVID-19 and its potential impact. We are adapting to support our members' needs, while keeping the safety and health of our members and employees our top prioirty.

Please visit this page often to stay on top of what we are doing to help protect our members and employees while meeting your needs and keeping your finances secure. You can also follow our Facebook page for the latest updates.

Service by phone: Available Monday to Friday from 8:00 a.m. to 6:00 p.m and Saturday from 9:00 a.m. to 3:00 p.m.

Contact us by email: cu@crosstowncivic.mb.ca

In-branch service: Effective Monday, September 28, members and staff are now required to wear a mask or face covering upon entering and remaining in all branches with some exceptions in accordance with the Public Health OrderFind out more.

If you need to get in touch or request an appointment, please call 204-942-1277 or toll-free 1-866-941-6356.

Information Directory

With all of the changes occurring as a result of this pandemic, we’ve made it easier for you to navigate them.

We've organized available information by topic so you can find the answers and resources you need.

Health and Safety

001 antihistamines

Precautions for our employees and members.

Learn more.

Business Members

business members

What we’re doing for our business members.

Learn more.

Branch Updates

001 antihistamines

Closures, hours, contact info, postponed events and more.

Learn more.

Financial Assistance

financial assistance

How we can help protect your financial future.

Learn more.

Banking Remotely

online banking

How to bank from an ATM, your computer, or phone.

Learn more.

Frequently Asked Questions

fees

Answers to the most common questions regarding COVID-19.

Learn more.

Your Investments

investments guaranteed

Your investments are 100% guaranteed.

Learn more.

Security and Fraud

fraud

Protect yourself and your finances from scams and fraud.

Learn more.

If you're impacted, let us know.

If you are directly impacted by COVID-19 and as a result are facing financial challenges,  contact your local branch and an Advisor will be happy to assist you. We are prepared to help you find a solution to meet your needs. You'll have a lot on your mind, and we want to be there for you.

Thank you for your business, and for placing your trust in us.

During this challenging time, it is important to work together to keep ourselves safe and well.

ONLINE BANKING PASSWORD CHANGES: Some members may be asked to change their PAC (password) when logging into online banking. Find out more.
Protect yourself and others. Effective Monday, September 28, members and staff are now required to wear a mask in all branches with some exceptions in accordance with the Public Health Order. Find out more.