covid-19 information hub

Effective Monday, November 9th, most of our branches will serve members by phone or appointment only.

These branches include 171 Donald St, 3161 Portage Ave, Winnipeg Square, 1450 McPhiliips St, 2800 Pembina Hwy, 1536 Regent Ave W, 515 St. Anne's Rd, and our Commercial Centre at 171 Donald St.

As the Winnipeg area has moved to critical red on the pandemic response system effective Monday, November 2nd, these circumstances call on businesses like ours to help flatten the curve. Our goal is to be a part of the solution. With the safety of our staff and members our priority, we are temporarily adjusting our operations to primarily serve our members from a distance via phone or by appointment only. We are still here to help, just in a slightly different way.

We strongly encourage members to bank remotely as much as possible to help reduce the spread of COVID-19. Find out more about banking remotely.

Every day, new information becomes available about COVID-19 and its potential impact. We are adapting to support our members' needs, while keeping the safety and health of our members and employees our top prioirty.

Please visit this page often to stay on top of what we are doing to help protect our members and employees while meeting your needs and keeping your finances secure. You can also follow our Facebook page for the latest updates.

Service by phone: Available Monday to Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m.

Contact us by email:

In-branch service: Effective Monday, November 9th, most of our branches will serve members by phone or appointment only. Find out more.

If you need to get in touch or request an appointment, please call 204-942-1277 or toll-free 1-866-941-6356.

Information Directory

With all of the changes occurring as a result of this pandemic, we’ve made it easier for you to navigate them.

We've organized available information by topic so you can find the answers and resources you need.

Health and Safety

001 antihistamines

Precautions for our employees and members.

Learn more.

Business Members

business members

What we’re doing for our business members.

Learn more.

Branch Updates

001 antihistamines

Closures, hours, contact info, postponed events and more.

Learn more.

Financial Assistance

financial assistance

How we can help protect your financial future.

Learn more.

Banking Remotely

online banking

How to bank from an ATM, your computer, or phone.

Learn more.

Frequently Asked Questions


Answers to the most common questions regarding COVID-19.

Learn more.

Your Investments

investments guaranteed

Your investments are 100% guaranteed.

Learn more.

Security and Fraud


Protect yourself and your finances from scams and fraud.

Learn more.

If you're impacted, let us know.

If you are directly impacted by COVID-19 and as a result are facing financial challenges,  contact your local branch and an Advisor will be happy to assist you. We are prepared to help you find a solution to meet your needs. You'll have a lot on your mind, and we want to be there for you.

Thank you for your business, and for placing your trust in us.

During this challenging time, it is important to work together to keep ourselves safe and well.

Winnipeg branches closed for walk-ins: Due to Code Red COVID-19 restrictions, Winnipeg branches continue to serve members by phone or appointment only. Please contact us for service.
Important Notice: We merged with Access Credit Union effective January 1, 2021. Please continue using your legacy Crosstown Civic website, online banking and mobile app until further notice. Learn more