Crosstown Civic Credit Union News

Protect Yourself from Phishing

apps-business-cafe-coding-265626 Phishing emails are designed to look legitimate. Often they include an organization’s logo and mimic the organization’s branding. But look closer.
Phishing, or "hoax" emails and texts, are fraudulent communications that appear to be sent from Crosstown Civic Credit Union or other legitimate businesses and companies. These emails or texts try to trick you into providing personal information, such as your account number, online or telephone banking passwords, card details, birth date, driver's license, passport number, or any other personal information that might be used to identify you.

These emails and texts are often from unknown senders and contain links or attachments that download and install malware onto your computer.

How can you protect yourself from phishing scams?

  1. Recognize that Crosstown Civic Credit Union will never ask you for confidential information by way of unsolicited email or text. If you receive communication regarding your account via one of these channels, be immediately suspicious.
  2. Be alert. Phishing emails are designed to look legitimate. Often they include an organization's logo and mimic the organization's branding. But look closer. Hold your mouse over any hyperlinks in the document and watch which address comes up in the status bar. Chances are it's not the organization's legitimate website. Spelling mistakes and grammar errors are another dead giveaway.
  3. Do your research. Visit for news and alerts about current scams. If you don't find anything listed, don't be afraid to call the organization directly and ask.

Check out this video to see how the SHADY technique can help prevent Phishing and Smishing. 

If you receive an email from Crosstown Civic Credit Union that looks suspicious, trust your instincts and don't take the action it's requesting of you. Contact your branch or the Member Solutions Centre immediately to verify its validity.

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