Our Commitment

Crosstown Civic Credit Union was founded on the belief that everyone deserves fair and respectful treatment, access to high quality services, and sound, unbiased advice.

Won’t you come share your story with us? We’re working for you, and you matter here.

Working for you.

You have a unique story, unique financial situation, and unique goals and needs. We at Crosstown Civic Credit Union (CCCU) want to hear your story and help you meet your financial goals in any way we can.

Our employees and branch managers are empowered to help you by developing flexible solutions to suit your needs, and offering you the best rates available – no haggling necessary. ..

Our employees are our greatest asset and by investing in their experience through training and career opportunities, we ensure they are empowered and able to maintain their focus on their members, and deliver responsive, respectful solutions.

Owned by you.

Every decision we make, every action we take, is done exclusively with our members – who are the owners of CCCU – in mind. Recognizing our members as our owners, promises that you will receive the responsive, deeply respectful service that you deserve.

As a true owner, you (the member) will receive a share in our profits every year, and help direct the future of our organization.

We’re a co-op. Our members are our owners. We’re very different from a bank. Our members are our shareholders. We are owned by you. As an owner, you help direct the future of our credit union by electing the Board of Directors (or maybe running for the board yourself!). And as an owner, you benefit from our efficiency and profitability. You will share in our profits.

Join Us!

We want to hear your unique story, understand your financial goals and support your financial needs in any way we can. It’s our commitment to you!

Organizational Profile

As of December 31, 2015 Crosstown Civic had:

  • $2.18 billion in total assets
  • 30,909 members
  • Nine full service branches

 

Our History

Building a Better Future Together!

A 2005 industry survey ranked Crosstown Credit Union and Civic Credit Union the fastest growing credit unions in all of Canada that year. Both organizations shared many positive qualities including above average efficiency and better rates and product pricing than generally available at other financial institutions. Each credit union had 4 branches and each had plans to eventually add to this number to better serve their members throughout the city of Winnipeg. These similarities and others led the Boards of Directors and senior management to initiate merger talks in 2006.

The advantages to be gained for the members of both entities quickly became apparent:

  • Members would immediately enjoy access to eight full service locations throughout the city.
  • Crosstown members would immediately have access to mutual funds, financial planning services, and online brokerage services that Civic had in place.
  • Civic members would immediately have access to the commercial services that Crosstown had in place.
  • Both credit unions have a history of generous patronage refunds and the programs would be combined and continue.
  • Both credit unions operate on the Infonancial banking system software, allowing an easy integration with few training or service delivery issues.
  • The combined credit unions would realize significant cost savings through the elimination of duplicate banking systems, administration offices, audit fees and annual reports, annual
  • meeting costs, as well as some savings in the cost of funding Credit Union Central.
  • Expenditures, such as advertising would be more effective because of the combined budgets under one united focus.
  • Volume purchasing for supplies and services would achieve cost savings.
  • The combined credit unions would be better positioned to meet current and increasing future challenges from competition, regulatory requirements, and technological advances.

Negotiations were concluded with an amalgamation agreement signed in January 2007. The agreement was approved by the memberships of both credit unions at their respective Annual General Meetings in March of 2007. The merger was officially implemented on July 1, 2007. The name Crosstown Civic Credit Union was chosen for the new entity to carry forward the goodwill that each organization had built up with their memberships over the years. Each founding organization had 4 branches resulting in an 8 branch credit union with starting membership of 31,000 and assets of $835 million. Eight directors from each organization formed the initial Board of Directors as follows:

Jascha Boge – Chair of the Board Ed Grabinski
Bill Chambers – Vice Chair Alan J. Janzen
Donald Enns Trevor Joss
Helen Kasdorf Doug Stoyko
Ellie Krahn Jeanine Henson
Ron Koslowsky Paul Jackson
Henry Dyck Henry Thiessen
Hedie Epp John Zacharias

It was agreed to reduce the number of directors to a more workable nine over the first three years of operation as a combined entity. Peter Enns, CEO of Crosstown Credit Union continued on as the first CEO of the amalgamated entity. Jack Johnston, CEO of Civic Credit Union served as the first President.

History of Crosstown Credit Union

Crosstown Credit Union Limited was organized in early 1944 when 11 individuals met and signed the letters patent. Each deposited a $5.00 share and paid a $0.50 entrance fee, a very small beginning!

Crosstown was organized to help meet the financial needs of Mennonite people in and around the city of Winnipeg, most of whom had very basic needs. Families needed homes. New households needed furnishings. Students wanted to further their education. In addition, farmers around the city needed money for seed and supplies until harvest time. Without money or credit, even a small unexpected expense could create a crisis.

Most Mennonites, when they first came to Canada either in the 1870’s or in the 1920’s, came as farmers. But by 1944, many of the younger family members came to Winnipeg to work or to continue their education. Credit was not readily available to these people because they were considered poor credit risks. Banks, therefore, were unwilling to issue credit to these “risky” people. The only place where they were able to obtain credit was the finance companies, usually at usurious rates of interest.

So these 11 individuals banded together to organize their own financial institution giving members the opportunity to deposit money at a somewhat higher rate of return, thus providing funds to the borrower at a much lower rate of interest.

These were the post-war years when the earning possibilities were much improved over the thirties. Generally there was an economic upswing. More and more young men and women came to cities like Winnipeg to earn a living or to pursue and educational career. The credit union grew fairly rapidly, although it wasn’t until the late 50’s that assets exceeded the $1 million mark.

At first, loans were restricted to fairly small amounts because funds were not always available. However, as assets increased, loan size became less of an issue. Members began requesting mortgage loans in addition to personal loans. Slowly and cautiously, mortgage loans were granted. At first, members were required to have a large down payment. Eventually mortgages were granted up to 75% of the appraised value of the property. Next, Crosstown became an approved lender under the NHA Act. This meant mortgages could be granted up to 95% of the appraised value, provided the lender qualified under the NHA Insurance Act.

On the other side of the ledger, shares grew and were converted to savings accounts. Members, however, soon began demanding chequing accounts. They asked, “Why should we have our savings and our loans at Crosstown, and our chequing accounts at a bank?” So Crosstown became the first credit union in Winnipeg to offer chequing accounts. This helped to ensure that there were seldom shortages of funds to satisfy the loan demand; hence, there was a twofold benefit.

As the member demand grew, Crosstown responded by offering options such as savings, chequing, term deposits, and RRSP’s. Personal loans, mortgage loans, student loans, and business loans also became available. The area of operation expanded from the original 40 mile radius of Winnipeg City Hall to include all Mennonites in Manitoba. In 1999, membership was opened to all Manitobans.

Crosstown operated out of rented space for the first seven years. In the 1950’s, a building was purchased at 284 Kennedy Street. In 1964, a new building was constructed at 171 Donald Street. In the meantime, a part-time branch office was started in North Kildonan. Eventually a new building was constructed at 1200 Henderson Hwy. A third location was opened at 1250 Portage Avenue in February 1976, and a new building was constructed at that site in 1985. The newest branch, at 515 St. Anne’s Road was opened on June 13, 2005, in a newly constructed building.

The Presidents of Crosstown Credit Union from inception until the merger with Civic:

  • 1944-1960 Dr. N. J. Neufeld
  • 1961-1965 C.C. Neufeld
  • 1965-1968 Ernest J. Enns
  • 1968-1972 Harry Giesbrecht
  • 1972-1987 Henry Enns
  • 1987-1990 Ernest Peters
  • 1990-2000 Alan J. Janzen
  • 2000-2007 Jascha Boge

Managers (CEOs) of Crosstown Credit Union from inception until the Civic merger:

  • 1944-1945 Daniel Loewen
  • 1945-1948 Nick Dyck
  • 1948-1964 Isaac A. Neufeld
  • 1964-1993 Harry Peters
  • 1993-2007 Peter R. Enns

History of Civic Credit Union

Civic Credit Union (originally Civic Employees Credit Union Society Limited) was formed by ten founding members in April of 1943, with each founding member depositing $1. The credit union was organized by staff of the City of Winnipeg in order to offer savings accounts and loans to employees. At that time banks were not willing to provide personal loans and the credit union helped finance purchases of furniture, cars, education, and other necessities of life for the members.

From 1943 until 1960 the credit union gained momentum and ended 1960 with 974 members and $462,506 in assets. Popularity of the credit union was given a huge boost with the advent of payroll deduction in 1961, whereby city employees could have a portion of their paycheques automatically deposited. By the end of 1969 the credit union had expanded to over 1,800 members with over $1 million in assets.

During the 1970s computer processing of members’ account data was implemented, RRSP deposits were offered and chequing accounts were introduced. The Supervisory Committee of the Board was disbanded and replaced by the current practice of having an external audit. The credit union office was moved to 433 Main Street in 1978. By the end of the decade membership had expanded to over 3,000 and assets exceeded $10 million.

In 1981 the credit union took the significant step of declaring itself “open bond”, thereby removing restrictions to membership and allowing the general public to join. During the 1980s the move to online data processing was followed by introduction of the credit union ATM card and MasterCard. Mortgages were in great demand and CMHC mortgages were offered. By the end of 1989 the credit union was serving 4,300 members with assets exceeding $30 million.

Civic was the first credit union to offer the Telpay Bill Payment system in 1991, and was the first in Winnipeg to introduce the Member Equity Plan and commence patronage refunds in 1992. Mutual funds were offered the following year, and the second branch of Civic Credit Union was opened at Winnipeg Square in 1994. The MemberCare (now Credential Financial Stategies) financial planning office was well received and utilized by members when opened at 100-433 Main Street. Internet Banking was introduced allowing members to view their accounts, transfer funds and pay bills online. The 1990s ended with over 6500 members and assets had reached the milestone of $100 million.

In 2001 Civic converted to its own banking system, thereby dramatically reducing expenses and increasing efficiency. Also in 2001 Civic members were among the first in Canada to be offered an online brokerage service through Qtrade Investor.

In 2003 the Board of Directors and management of Civic Credit Union met with their counterparts at Safeway Credit Union and their deliberations led to the conclusion that a merger would best serve the members of both organizations. The amalgamation was approved by the members and successfully implemented on November 1, 2003. Safeway Credit Union had commenced operations in 1951, serving employees of Canada Safeway Limited and subsidiary companies. In 1999 Safeway opened its bond to the general public and evolved over the years to offer a wide array of financial products and services similar to those offered by Civic. The two credit unions also utilized the same banking system, making a merger more feasible and attractive to both credit unions. At the time of the amalgamation Safeway had a membership of 3,276 members with assets of $50 million, operating from a single branch location at 937 St. James Street. The merger resulted in a three branch credit union that retained the name Civic Credit Union serving over 10,500 members with $205 million in assets.

The fourth branch of Civic was opened on Regent Avenue West in 2005. Also in 2005, an industry survey showed Crosstown Credit Union and Civic Credit Union to be the two fastest growing credit unions in Canada. This added impetus to merger talks that commenced in 2006 and eventually resulted in the successful merger with Crosstown on July 1, 2007. This amalgamation created an 8 branch credit union with over 31,000 members and $835 million in assets.

From humble beginnings in 1943, with 10 founding members and $10 in assets, Civic Credit Union has evolved, grown and amalgamated in order to continue to offer members the best possible service at rates that remain superior to those generally available in our marketplace. At the time of amalgamation the total assets of Crosstown Civic Credit Union rated among the top twenty five credit unions in Canada.

The Presidents of Civic Credit Union from inception until the merger with Crosstown:

  • 1943-44 – Nathan Bubbis
  • 1946 – Alvin Srigley
  • 1947-49 – James Deegan
  • 1950 – James White
  • 1951 – R. Slater
  • 1952-53 – John Melnick
  • 1954-55 – George Gilmour
  • 1956-57 – L. Johns
  • 1958 – Robert Carphin
  • 1959-61 – Robert MacCallum
  • 1962 – Ray Fulford
  • 1963-65 – James Allen
  • 1966-67 – Cam Pratt
  • 1968 – Gladys Abbott
  • 1969 – Robert MacCallum
  • 1970-71 – Walter Purcha
  • 1972-78 – James Allen
  • 1978-79 – James Deegan
  • 1980-84 – Walter Purcha
  • 1985-02 – E. G. Lysak
  • 2002-04 – Jeanine Henson
  • 2005-07 – Bill Chambers

The managers (CEOs) of Civic Credit Union from inception until the Crosstown merger:

  • 1943-47 – Volunteers
  • 1948-60 – Winnona Smith
  • 1961-64 – Tom Kaminski
  • 1965-90 – Bob Tooke
  • 1991-07 – Jack Johnston
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Jascha Boge
Chair

Jascha is a P. Eng., and graduated from the University of Manitoba with a B. Sc. degree in Civil Engineering. He is a member of the Association of Professional Engineers and Geoscientists of Manitoba. Jascha’s principal occupation is Secretary-Treasurer of Langreen (2005) Ltd., a construction company that builds commercial and industrial projects in Manitoba and North West Ontario. He serves Crosstown Civic Credit Union as Chair of the Board of Directors and sits on the Executive and Governance, as well as the Loan Committee. Jascha also serves the community at large as a member of the Executive Committee of Rainbow Stage, Winnipeg’s well-known musical theatre company. Jascha and his wife, Hildi enjoy spending family time with their 6 children and 14 grandchildren.

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Henry Dyck

Henry an active member on the Crosstown Civic Board of Directors is currently on the Executive, Branching and Loans Committees. He has been deeply involved in the strategic planning and development of new Crosstown Civic branch offices. Henry has had a long service career with the City of Winnipeg as a Senior Manager in the Planning, Property and Development Department as well as a consultant in areas of Legal Land Surveying, Property and Land Development and Real Estate. Henry is a Professional Land Surveyor and has served as president of the Association of Manitoba Land Surveyors. He has served on various community and service organization boards including chair of the Westgate Mennonite Collegiate. Ensuring the continued success for the Crosstown Civic is Henry’s goal.

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Catherine Burns

Catherine has served on the Board of Crosstown Civic Credit Union for 5 years. She Chairs the Audit and Risk Committee and actively participates in the Performance Review and Board Evaluation Committee. During the first two years of her term Catherine successfully completed the Credit Union Director Achievement Program and served on the Nominations Committee. She is currently enrolled in the Rotman School of Management, ICD Director’s Education Program.

Catherine is a Chartered Accountant with 30 years of experience in consulting, finance and administrative leadership positions. Her industry experience includes insurance, post-secondary education, telecommunications, health care, retail and publishing in private, public and non-profit organizations.

Catherine holds a Senior Leadership position with Diagnostic Services Manitoba. In her current role, she oversees the financial performance of 77 diagnostic sites throughout Manitoba and serves on the Enterprise Risk Management Committee.

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Alan J. Janzen
Vice Chair

Alan is currently "self-deployed" after a career in education which involved teaching at all levels of public school and culminated in 23 years with Manitoba Education's Curriculum Branch as a consultant, assistant director and director. He has also been a long standing credit union board member, having served 12 years as Board Chair (president) of Crosstown Credit Union, and subsequently has been active in every aspect of committee work with Crosstown Civic Credit Union. He is currently Board Vice-Chair and Chair of the Performance Review Committee. Alan holds B.A., B.Ed., and M.Ed. degrees from the University of Manitoba. Alan enjoys spending quality time with his family, is active in his church community, and enjoys choral singing and volunteering with The MCC.

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Ellie Krahn

Ellie became a member of the credit union in 1971 and joined the Board in 2000. She has served in many capacities including the Personal Committee, President of the Safeway Credit Union Board from 2003 until amalgamation with Civic, as Vice President of Civic Credit Union from the Civic/Safeway amalgamation to the Crosstown Civic amalgamation. With Crosstown Civic she has served on the Executive, Loans, Nominating, and Building Committee's. She has completed the required Credit Union Director Achievement Program as well as many optional training modules.

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Randy Schartner

Randy has founded/co-founded four entrepreneurial start-ups over the past 15 years. The most successful one was purchased by Priceline.com, a public, multi-national company. He is currently the President of Priceline Partner Network and oversees its Winnipeg office and manages key accounts for the company, which has seen tremendous growth over the past six years. Randy is also a Real Estate and Development entrepreneur.

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Don Enns

Don has been a member of our credit union for more than thirty five years. Don possesses a Master of Business Administration (MBA) degree, a Post Baccalaureate Diploma in Management, and an Honours Certificate in Project Management. Don has also completed extensive course work in organizational behavior, strategic planning, financial management, and ethical decision making. Don is a District Chief with the Winnipeg Fire Department and an instructor for both Dalhousie University and the Justice Institute of British Columbia, facilitating fire service based administrative course delivery to students across Canada while utilizing an online platform.

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John Zacharias

John is a Chartered Professional Accountant and has been in private practice since 1978. During those years, he worked with many businesses in manufacturing, construction, retail and service industries assisting them with their accounting, financial and tax planning needs. He also served on various boards including the Society of Management Accountants of Manitoba, Westgate Mennonite Collegiate and treasurer of the North Kildonan Mennonite Church. John and his wife Helen have been members of Crosstown Civic Credit Union for more than forty-five years.

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Ingrid Loewen

Ingrid is a Chartered Accountant (1986) with a Bachelor of Commerce, Honours Degree (1983) from the University of Manitoba. For 25 years she worked for one of Manitoba’s largest crown corporations in leadership positions including the Chief Audit Executive and Chief Financial and Strategy Officer with a wide range of responsibilities including governance, strategy, finance, internal audit, privacy, social responsibility, and communications. Ingrid has extensive experience with board governance as an executive responsible for board processes and a board/committee member for various professional associations, not-for-profit organizations and Church Council.

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Mona Forsen
Chief Executive Officer

Prior to joining Crosstown Civic, Mona held executive leadership roles within the Manitoba credit union system, and a variety of management roles with a major Canadian bank. She holds a Master of Business Administration and Bachelor of Commerce (Honours) degree from the University of Manitoba and currently sits on the University’s Board of Governors. As Chief Executive Officer, Mona believes that Crosstown Civic is all about helping our members achieve their financial goals and that this is only accomplished by caring about and investing in CCCU employees, members and the local communities we serve. Mona and her husband Ward enjoy traveling and participating in many sporting activities.

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Bernice McClintock

Chief Operating Officer

Bernice has worked within the credit union system in various leadership roles for over 20 years. She is passionate about optimizing our members’ experiences within our credit union. She holds her Certificate in Management (Honours) and a Professional Management designation, and has been recognized as a leader in her field. Bernice is actively involved in the community, and has served on the board of The Elizabeth Fry Society, Community Credit Counselling, and The Manitoba Marathon. Bernice volunteers for Manitoba Cancer Care, Siloam Mission and Canadian Blood Services. Bernice and her husband Phil are actively involved in the many outdoor sporting events Winnipeg has to offer.

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Brent Berzuk
Chief Risk & Compliance Officer

Brent has been employed in the financial services field his entire career, initially in various branch banking roles with major Canadian Chartered Banks, and more recently for almost a decade in the Manitoba Credit Union system in areas of specialized project work and risk management. Brent is a graduate of the University of Manitoba where he obtained his B. Comm (Hons) degree and is currently pursuing his Canadian Risk Management designation which is awarded through the Global Risk Management Institute. Brent was born and raised in Winnipeg and enjoys raising his two teenage boys with his wife Cindy.

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Joël Bosc
Chief Financial Officer

Joël joined Crosstown Civic Credit Union in 2007 as its Chief Financial Officer. Prior to joining the credit union, Joël held various senior accounting and finance roles, including five years as director of finance at a Manitoba caisse populaire. Joël is a CPA,CA, having attained his Chartered Accountant designation while working with Ernst & Young’s Winnipeg office, and also holds a Bachelor of Commerce (Honours) degree from the University of Manitoba.

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Neil Enns
Commercial Department Manager

Neil Enns is the Manager of the Crosstown Civic Commercial Department and has been employed by the credit union for over 26 years. He has seen the commercial department grow from about $2,000,000 in size to its current portfolio of over $700,000,000. Neil has a degree from the University of Manitoba, Faculty of Business with a major in Finance. He is married to his wife Patty and they have three wonderful daughters.

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Rick Yallits
Chief Information Officer

Rick is the CIO of CCCU. He has been employed by CCCU since 2010 but has been involved with CCCU and their IT since the early 90’s, when there were only four branches. Prior to 2010, Rick spent the previous 17 years working for another company which provided IT services to many CU’s within the province, of which CCCU was one. Rick has a diploma from RRCC in Business Administration as well as a Certificate from RRCC in Computer programming.

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Deborah Harri

Deborah’s is a corporate governance professional with over 20 years of experience. She was formerly an executive and member of the leadership team of the Canadian Wheat Board. Deborah also served as Corporate Secretary of the CWB for 10 years, which involved advising and working closely with an elected board. She has formal director training and is an accredited director with an ICD.D designation from the Institute of Corporate Directors (ICD)-Rotman School of Management Directors Education Program.

Deborah is currently chair the board of the Manitoba Lung Association and also serves on the Executive of the Manitoba Chapter of the ICD, on the advisory board of NovaTuri Group and on the Governance Renewal Subcommittee of the Canadian Lung Association.

Deborah holds a Bachelor of Commerce (Honours) degree from the University of Manitoba and has taken numerous corporate governance courses.